Terms And Conditions





This Refund and Return Policy (“Policy“) governs the circumstances under which clients may return services or receive refunds from Thesmartbidding.com (“Company“), located at 1309 Coffeen Ave Sheridan Wyoming 82801. As a provider of comprehensive construction estimating services, including but not limited to cost estimating, MEP services, and drywall estimating, the Company understands the critical need for precision, efficiency, and client satisfaction in the construction industry. Our Policy is designed to be compliant with applicable laws and regulations and aligns with the standards of payment services like Stripe, ensuring that our financial interactions with clients are handled professionally and transparently.

The objective of this Policy is to clearly outline the conditions and procedures for returns and refunds, thereby ensuring that all transactions are fair and equitable to both the Company and our clients. By engaging with our services, clients agree to the terms outlined in this Policy. This Policy applies to all services rendered by the Company across residential, commercial, and industrial sectors. It is essential that clients read and fully understand this Policy before commencing a contractual relationship with the Company. The terms included herein are binding, and acceptance of service from the Company constitutes agreement to this Policy.



  • Eligibility Criteria for Service Returns Due to the nature of the services provided by Thesmartbidding.com, which are customized and tailored specific to each client’s requirements, the eligibility for returns is Returns of services are generally not permitted unless it can be clearly demonstrated that the service delivered was significantly misaligned with the agreed-upon specifications, or did not meet the fundamental criteria as outlined in the service agreement.
  • Assessment Process for Return Eligibility To determine eligibility for a return, the client must initiate contact with the Company via the contact details provided, within the stipulated time frame as discussed under the “Time Frame for Returns” section of this The client is required to provide comprehensive documentation and evidence supporting the claim of non-conformity or deficiency in the service provided. The Company will review all submissions thoroughly, engaging with the client to obtain any additional information if necessary. This review process is aimed at ensuring a fair assessment and determination of return eligibility based on the specifics of the case.
  • Conditions Under Which Returns Are Not Eligible Services rendered by Thesmartbidding.com are bespoke, and thus the Company typically does not accept returns unless there is a proven fault or discrepancy as per the conditions mentioned above. Returns based on client error, such as incorrect specification from the client, misinterpretation of the service requirements, or changes in the client’s circumstances, are generally not eligible for return. Furthermore, services that have already been fully utilized or implemented in the planning or execution of a project cannot be returned. The Company maintains the right to refuse returns in cases where the service has been delivered as per the agreed terms and conditions.



  • Standard Return Period The standard time frame for initiating a return of services provided by Thesmartbidding.com is limited to fourteen (14) calendar days from the date of the service delivery confirmation. This confirmation date is defined as the date on which the final service output, whether it be a report, a digital file, or a formal completion notification, is delivered to the client. Clients must review the provided services within this period to ensure that all aspects of the delivered services meet the agreed-upon specifications.
  • Late Return Requests Requests for returns submitted after the fourteen (14) calendar days will generally not be entertained and will be deemed ineligible for a return under this Policy. However, in exceptional circumstances where the discrepancy or fault in the provided services becomes apparent only subsequent to the expiry of the standard return period, such cases will be considered on a case-by-case basis. In these instances, the client must provide a detailed explanation and evidence supporting why the discrepancy was not discovered during the standard return period. The acceptance of late returns in exceptional cases is at the sole discretion of the
  • Procedure for Initiating a Return within the Stipulated Time Frame To initiate a return, clients must contact the Company directly using the contact information provided in the “Contact Information” section of this The request must include the client’s name, service details, the date of service delivery, and a detailed reason for the return. All relevant documentation supporting the return claim should also be attached. Upon receipt of the return request, the Company will acknowledge receipt and begin the review process as outlined in the “Return Process” section.



  • Initiation and Documentation Upon receiving a return request, the Company will initially assess the request for completeness and adherence to the documented eligibility criteria. This preliminary assessment will include a verification of the time frame and a review of the documentation provided by the If the return request meets the initial criteria, the Company will proceed to a detailed evaluation involving the relevant department heads or service specialists who were involved in the delivery of the service.
  • Evaluation and Decision Making The evaluation process is comprehensive and aims to assess the validity of the client’s claims against the service delivery standards agreed upon. This evaluation may include meetings, discussions, and a review of all communication and documentation related to the service If necessary, external consultants or experts may be engaged to provide an unbiased opinion. Based on the collective findings, the Company will make a determination regarding the return request. The client will be informed of the decision in writing within a reasonable time frame, not exceeding thirty (30) calendar days from the date of acknowledgment of the return request.
  • Outcome of the Return Process If the return is approved, the Company will outline the next steps for rectifying the issue, which may include either a re-delivery of the corrected service at no additional charge or a termination of the service with a possible refund, as detailed in the “Refunds” section of this Policy. Should the return request be denied, the Company will provide a detailed explanation of the reasons for the decision, offering the client an opportunity to discuss the outcome further if dissatisfied with the decision.



  • General Refund Policy At Thesmartbidding.com, we strive to ensure that all services delivered meet the highest standards of quality and accuracy as agreed upon in our service agreements. However, if it is determined that our services did not meet these standards and a return is authorized following the procedures outlined in the “Return Process” section, the client may be eligible for a refund. Refunds will be considered only for services that are substantively non- compliant or deficient relative to the specifications detailed in the contract.
  • Method of Refund Refunds will be processed in the same manner as the original payment was made, unless otherwise agreed upon by both the client and Thesmartbidding.com. For payments made by credit card, refunds will be issued to the same credit card used at the time of purchase. For payments made via bank transfer or other digital payment methods, the refund will be processed back to the original bank account or digital account. The client must provide all necessary details to facilitate a smooth refund process.
  • Timing of Refund Following the decision to grant a refund, the refund will be processed within thirty (30) calendar days. This period allows for the necessary administrative processes to be completed to ensure accurate and lawful refund The client will be notified once the refund has been initiated.
  • Partial Refunds In cases where only a portion of the service was found to be deficient, the Company may offer a partial refund corresponding to the specific part of the service that did not meet the agreed specifications. The determination of partial refunds will be made on a case-by- case basis, considering the extent of the service’s deficiency and the impact on the overall
  • Non-Refundable Services Certain services provided by Thesmartbidding.com may be non- refundable, including services that involve substantial customization or the provision of third-party resources. These non-refundable services will be clearly identified in the service agreement or the initial proposal provided to the client.



  • Policy on Exchanges Given the nature of the services provided by Thesmartbidding.com, which are bespoke and tailored to specific project requirements, exchanges in the traditional sense of replacing one product with another are not However, if a service delivered is deemed deficient and a refund is not preferable or applicable, the Company may offer to redo the service or provide an alternative service that better meets the client’s requirements.
  • Procedure for Service Exchange In situations where an exchange is deemed an appropriate resolution, the client must follow the procedures outlined in the “Return Process” section to lodge a complaint or request for exchange. Upon approval, the specifics of the exchange, including timelines, new service deliverables, and any additional terms, will be discussed and agreed upon by both parties to ensure the new service aligns closely with the client’s needs.
  • Limitations on Exchanges Exchanges are subject to the availability of resources, including manpower and technological capabilities. The feasibility of providing an exchange will also depend on the nature of the project and the extent of the required adjustments. The Company reserves the right to refuse an exchange if it is determined that the requested service modification is impractical or if it falls outside the scope of the Company’s expertise.



  • General Considerations While Thesmartbidding.com primarily provides digital and electronically delivered services, certain aspects of our business, such as the delivery of printed reports or physical documents related to construction estimating projects, may require physical shipping. In such cases, the following policies on shipping and handling apply to ensure that all materials reach our clients in a timely and secure manner, and in excellent condition.
  • Shipping Methods and Costs com utilizes reputable courier services for shipping physical documents. The choice of courier and shipping method may vary depending on the destination, urgency, and size or weight of the documents. Shipping costs are calculated based on these factors and will be communicated and agreed upon with the client prior to dispatch. In general, the client will be responsible for direct shipping costs unless otherwise specified in the service agreement.
  • Handling and Packaging All physical documents are professionally handled and packaged to prevent damage during transport. Thesmartbidding.com ensures that all materials are securely sealed and Special care is taken with sensitive information to uphold confidentiality and integrity during the shipping process.
  • Tracking and Delivery Confirmation For all shipped items, Thesmartbidding.com will provide the client with tracking information once the shipment is dispatched. Clients are encouraged to track their shipment to ensure that they are available to receive the materials upon delivery. Delivery confirmation will be required for all shipments, which serves as proof of receipt and helps in managing any potential disputes related to delivery.
  • Loss or Damage In the unlikely event that shipped items are lost or damaged during transit, Thesmartbidding.com will facilitate the filing of claims with the courier The company will assist in the resolution of such incidents to either replace the lost or damaged documents or compensate the client accordingly, based on the specifics of the incident and the coverage provided by the courier.



  • Scope of Non-Returnable Services Due to the specialized and client-specific nature of the services provided by Thesmartbidding.com, there are certain services that are inherently non- returnable. These include, but are not limited to, services that involve significant customization, services commenced upon client approval, and any other services which are deemed to be consumed upon delivery such as time-sensitive information or consultancy.
  • Identification of Non-Returnable Services Prior to the commencement of any service, Thesmartbidding.com will identify any aspects of the service that will be non-returnable. This information will be clearly communicated to the client during the proposal phase and included in the service agreement to ensure mutual understanding and agreement before any commitment is
  • Client Acknowledgment The client’s acknowledgment of the non-returnable nature of certain services is a mandatory part of the service By agreeing to commence such services, the client accepts that these services cannot be returned or refunded once delivered or once the service has commenced, as per the terms agreed upon.
  • Exceptions While most customized services are non-returnable, Thesmartbidding.com reserves the right to consider exceptions in extraordinary Such considerations will be at the discretion of the Company and will require a thorough review of the service delivered versus the client’s documented expectations and the specifics of the case.



  • General Compliance com commits to conducting its business in strict compliance with all applicable local, state, federal, and international laws and regulations that pertain to its operations. This commitment extends to all aspects of our business practices,

including but not limited to, our service delivery, advertising, marketing, and consumer interactions. The company’s adherence to legal standards is not only a foundational aspect of our operational integrity but also a critical component of our client service commitments.

  • Regulatory Compliance Specifically, our services are designed, reviewed, and adjusted to comply with the latest industry standards and This includes compliance with building codes, safety standards, environmental regulations, and any other relevant legal requirements that may impact the various sectors we serve, including residential, commercial, and industrial construction projects.
  • Data Protection and Privacy In compliance with applicable data protection laws, including the Texas Privacy Protection Act, com ensures the confidentiality and security of all client data. We implement robust security measures to protect data against unauthorized access, alteration, disclosure, or destruction. Our privacy policies are transparent, aligning with both state and federal regulations, and provide our clients with clear information about how their data is used, stored, and protected.
  • Employee Training and Compliance Monitoring To uphold our commitment to legal compliance, com conducts regular training sessions for all employees to ensure they are aware of and understand the relevant legal obligations and the importance of compliance. Additionally, the company engages in ongoing monitoring to ensure that all aspects of our business are compliant with legal standards. This proactive approach helps prevent compliance issues and ensures that the company promptly addresses any potential legal concerns that may arise.
  • Legal Updates and Policy Adjustments com remains vigilant in monitoring legal developments that may affect our operational areas. We commit to regularly updating our policies and practices in response to new laws and legal interpretations to ensure ongoing compliance. Clients and stakeholders will be informed of significant changes to compliance policies that may affect the provision of services or the handling of client data.



  • General Contact Details Clients and potential clients of com can reach us through the following means for any inquiries, service requests, or issues:
  • Address: 1309 Coffeen Ave Sheridan Wyoming 82801
  • Phone: +1 973-536-1167
  • Email: Bernard@thesmartbidding.com
  • Customer Service and Support Our dedicated customer service team is available during business hours from 9:00 AM to 5:00 PM CST, Monday through Friday, to respond to all We strive to ensure that every interaction with our clients is professional, informative, and helpful. Our team is trained to provide not only responses to inquiries but also guidance on navigating our services effectively.
  • Feedback and Complaints com values feedback from our clients as it helps us to improve our services and client interactions continuously. Clients are encouraged to contact us through any of the above-listed methods to provide feedback or lodge complaints. All feedback and complaints are taken seriously and are used to enhance service quality and client satisfaction.
  • Official Communication For official communications, legal notices, or service-related documents, clients should use the contact details listed above. This ensures that all communications are properly logged and addressed in a timely Our team is committed to maintaining an open, transparent, and responsive communication channel with all our clients.



  • Policy Review and Amendments com reserves the right to review and amend this Refund and Return Policy periodically to reflect changes in our operational practices, legal requirements, or industry standards. Such reviews are critical to maintaining compliance and ensuring that our policies continue to meet the needs of our clients while protecting the integrity and sustainability of our business operations.
  • Notification of Changes Any amendments made to this policy will be communicated to our clients through our official channels, including but not limited to, email notifications, updates on our website, and direct communication during ongoing service It is the responsibility of the client to ensure that they have provided up-to-date and accurate contact information to receive such notifications.
  • Effective Date of Changes Changes to this policy will become effective immediately upon their posting on our website or after sending out notifications, whichever comes first. Clients are encouraged to review the updated policy thoroughly to understand the new terms. Continued use of our services after the changes have taken effect will constitute acceptance of the revised
  • Archiving Previous Versions To ensure transparency, all previous versions of this Refund and Return Policy will be archived and made available upon Clients can compare changes over time and understand the evolution of our policy. This archival process supports our commitment to transparency and informed client relationships.
  • Client Responsibilities Clients are responsible for reviewing policy updates and understanding their implications. Should a client disagree with any of the changes, they have the option to discontinue the use of com’s services. It is essential for clients to remain informed about policy changes to make educated decisions regarding their continued engagement with our services.


We accept